Frequently Asked Questions

How do I care for my Gerard Pierre products?

Gerard Pierre products are made with attention to detail. As our products are made from Buffalo leather, veins, wrinkles, pebbles and light scratches will naturally present on the surface of every piece. These are not the mark of defects – natural or workmanship. Instead, these are marks of character which we encourage you to add towards. All types of leathers and other delicate materials suffer from humidity. Therefore, please take care to avoid water and direct contact with heat, extended periods of exposure to sunlight, oil, alcohol (perfume, solvents), and other abrasive products. On the rare occasion where it is not in use, store it in its dust bag provided when purchased for maximised longevity. For more care and cleaning information, visit our Care Page.

Do you accept returns?

For any reason that you are not satisfied with the Gerard Pierre products, please let our service team know. We will be happy to answer any questions you have or remedy any problems promptly. Visit our Returns and Refund Policy Page for more information regarding this matter.

How can I track my purchase?

Tracking will be sent to you directly once your purchase has shipped.